Shipping & Returns

dispatch

Orders will generally be dispatched between 1 - 2 business days of your order, unless pending credit verification. Ambitist asks for your understanding during peak times when there may be a slight dispatch delays.

delivery

Orders are shipping to most countries and will be sent via an Express Courier (e.g. DHL Express, FedEx International) with tracking or postal mail.  Delivery times will depend on your location, but as a general rule:

  • Delivery to Asia-Pacific countries generally take 3 - 5 days,

  • Delivery to Europe and North America generally takes 5 - 10 days,

  • Delivery to all other countries (e.g. Latin America, Russia, Africa) could take between 5 - 15 days.

Depending on the ability of our Express Courier to deliver to your country, we reserve the right to refund your order if we are unable to organise delivery to your country.

import duties, taxes & shipping costs

Import duties and taxes may apply and you may be responsible for payment to your local Customs Authority to release your order.  Unfortunately, we have no control over these charges and cannot predict what these might be as customs policies and import duties vary widely from country to country.  However, the Express Courier will generally notify you if this there is any payment to be made.

Shipping costs vary depending on your destination country. This fee will be applied when you enter your shipping address.

track your order

You'll be able to track your order via a tracking number once your order has been dispatched. The link will also be available in your order history.

some other things...

We cannot undervalue orders, or mark them as a gift to avoid customs duties / taxes. 

Unfortunately, the Express Courier is unable to deliver to post office (PO) boxes, APO or FPO addresses. 

To avoid delays, we recommend entering a shipping address where someone can sign for and accept the delivery.

Please note that Ambitist will not be liable for any postal charges, return shipment costs, customs charges or handling fees if a delivery is not accepted due to import duties or taxes.

Returns

Unfortunately, please choose carefully as due to the nature of our products, we cannot accept returns or exchanges under any circumstances.